Cardinal Health™ Counter Talk™ Podcast

Women are driving innovation, improving patient care and leading independent pharmacies through a changing healthcare landscape. In this episode, hosts Jason Callori, Michelle Britt (SVP, Retail Independent, Inside Sales & First Vet Services), and Chelsie Waite (Director of Sales, Retail Independent Sales - West Region) sit down with two remarkable women leaders: Monica Nikseresht, PharmD, and Melissa Hood-Benges, PharmD.
 
Monica and Melissa share their personal journeys, leadership lessons and insight into key challenges and opportunities. Listen to a conversation highlighting leadership, resilience, advocacy, and innovation, while celebrating women as leaders and change-makers in pharmacy.

On this episode of the Cardinal Health™ Counter Talk™ Podcast, host Jason Callori explores the benefits of co-branding your pharmacy with the Medicine Shoppe International, Inc. (MSI) franchise. The episode features Tony Ibrahim, a multi-store owner with the Medicine Shoppe® Pharmacy network, and Lance Mindt, a MSI Franchise Business Consultant.
 
Tony and Lance discuss how pharmacies can benefit from co-branding their stores while maintaining their local brand identity through the co-branding model. Learn how independent pharmacies can preserve their local identity, streamline operations and foster growth while gaining the support and expertise of a national franchise.
 
Click here to learn more about co-branding. 

Independent pharmacists are facing increasing demands, and outdated payment processes add unnecessary friction. In this episode, Jason Callori speaks with Halston Prox, Founder and CEO of Tabz (formerly HealNow), and Cardinal Health Solution Manager Natalie Girardi about how modern payment technology is transforming independent pharmacies.The conversation highlights how Tabz helps streamline workflows, reduce payment friction, and enable faster compensation for pharmacists.

From reimbursements to inventory management, independent pharmacists face ongoing pressure to optimize the financial health of their business. In this episode, Jean Paul Gibeault, PharmD, RPh of Atlantic Health System shares how their two retail pharmacies have maintained strong financial performance using solutions like Cardinal Health™ Reimbursement Consulting Services (RCS). He discusses how real-time intelligence and a robust analytics and consulting platform can transform a pharmacy’s bottom line. Listen to uncover financial strategies that can help boost revenue and expand patient reach while upholding an unwavering commitment to quality, community care. 

Independent pharmacists are going beyond the counter to provide exceptional services through community partnerships. In this episode of The Counter Talk™ Podcast host Jason Callori speaks with Kristen Glesman, PharmD, Mandilyn Coffman, PharmD and Emily Rohling, PharmD.  These pharmacists share how they're transforming their pharmacies into vital community health destinations by partnering with local businesses and more . Hear from your peers on identifying opportunities, navigating challenges, and fostering a passionate team to drive innovation and growth. 

The Community Leadership Award is a prestigious award recognizing our community pharmacists and their commitment to their patients. Each year at the Retail Business Conference (RBC), this award is presented to an independent pharmacist who demonstrates a commitment to promoting the principles of community pharmacy.
                                                                                                                                                                            In this episode, Jason Callori speaks with finalist, Mike Burns, PharmD, AuBurn Pharmacies, on his advocacy efforts at the state and national level. Burns also discusses how his community involvements help him and his staff best serve their patients.

The Community Leadership Award is a prestigious award recognizing our community pharmacists and their commitment to their patients. Each year at the Retail Business Conference (RBC), this award is presented to an independent pharmacist who demonstrates a commitment to promoting the principles of community pharmacy.
                                                                                                                                                                            In this episode, Jason Callori speaks with finalists, pharmacist Ken Tai of 986 Pharmacy and Jessi Stout of Table Rock Pharmacy and Compounding, on their advocacy efforts at the state and national level. They also discuss how their community involvements help them and their staff best serve their patients.

The NCPA Digest, presented by the National Community Pharmacists Association (NCPA) and Cardinal Health, is a comprehensive analysis quantifying and profiling the state of independent community pharmacy. From benchmarking performance and implementing process improvements to identifying new strategies that have proven successful for their peers, there are many ways independent pharmacies can leverage this annual report.In this episode, NCPA’s Doug Hoey and Lisa Schwartz join Cardinal Health’s Michelle Britt and Rebecca McGrath to discuss the findings from the 2025 NCPA Digest and how independent pharmacists’ collective voices help inform this industry publication. They also share examples of how readers can use the Digest as an advocacy tool in conversations with elected officials and policymakers. 

Independent pharmacy owners face unique challenges. On this episode of Counter Talk™ Podcast, host Jason Callori speaks with Jason Kizer, PharmD, owner of Kizer Pharmacy, about revitalizing your pharmacy's culture.                                                                                                                                                                                                                                                                                       Discover strategies to boost staff morale, empower your team to provide exceptional patient care, and build a trusted healthcare destination. Jason shares his journey of pharmacy ownership and how he fostered a culture shift within his team. 

Tune in to a multi-episode recap of the Retail Business Conference with returning special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky. Receive the highlights from Cardinal Health customers, employees, services and more at RBC 2025. The final episode's topic is on the importance of celebrating women in pharmacy, elevating your leadership skills, differentiating in the community and overcoming challenges.